Refund Policy

Tickets may be refunded for the full ticket price within 14 days of purchase.

Rescheduled Events

You can use your original ticket for rescheduled events.  Please check the event information page for updates.

Canceled Events

Customers will be notified of canceled events by email and the ticket charges will be refunded to the original payment source (Credit Card, PayPal, WePay) within 72 hours of notification.  It may take up to 10 business days before the credit appears in your account.

Exclusions and Exceptions

Tickets cannot be refunded less than 7 days from the date of the event.  Refunds are available only for tickets purchased through the RGV Live website.  We cannot provide refunds for tickets purchased through retail outlets, venues, box office, ticket agents, or third party ticket websites.